在日常生活和工作中，道歉信使用的情况越来越多，道歉信都有实事求是，简明扼要的特点。在写之前，可以先参考范文，这次为您整理了英文道歉信【优秀5篇】，希望能够给予您一些参考与帮助。
Dear Sir or Madame,
As one of the regular customers of your online store, I am writing this letter to express my complaint against the flaws in your product—an electronic dictionary I bought in your shop the other day.
The dictionary is supposed to be a favorable tool for my study.
Unfortunately, I found that there are several problems.
To begin with, when I opened it, I detected that the appearance of it had been scratched.
Secondly, I did not find the battery promised in the advertisement posted on the homepage of your shop, which makes me feel that you have not kept your promise.
What is worse, some of the keys on the keyboard do not work.
I strongly request that a satisfactory explanation be given and effective measures should be taken to improve your service and the quality of your products.
You can either send a new one to me or refund me my money in full.
I am looking forward to your reply at your earliest convenience.
Sincerely
yours
Li Hua
Dear Yangling:
Congratulations on your coming birthday.
Thanks for your invitation, but I am sorry that I am afraid I am not able to attend your birthday party.
You know, there is an important English test in our school on the same day. I will have to attend the test . I am terribly sorry for that.
Anyway, I hope everything goes well in your birthday party. Remember to show me the pictures taken in the party.
Best regards! Yours ever Susan
Dear Charlie,
indly excuse me for my not being able to see you off at the airport this Saturday as I have promised.
A major business partner of our company will be attending an important conference in Xiamen this weekend, ()and my boss finally chooses me to accompany him there to negotiate about a new transaction. I have just been informed of this plan and am happy about the decision—this is an opportunity to both display and enhance my abilities, so I am afraid I cannot be present at the airport.
Pursuing study overseas is an essential step in the accomplishment of your dream. How I wish I could have the chance to share with you my personal feelings and suggestions before you are away! I hereby send you a gift to wish you good luck. Please forgive me.
Cordially,
Li Ming
Dear Ms Winston,
The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experience last month with respect to the installation of your Internet high speed service.
I just returned from vacation this week and found your file in my in-basket. As soon as I reviewed your case it was clear that somehow your Jau. 20th request for a change in service had somehow slipped through the cracks. The only possible explanation I can give is that we have recently had a number of key staff changes, which might have resulted in your letter being overlooked.
Consequently, I have directed our installation group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software.
Because of this serious oversight, and as a testament to our appreciation of you as out customer ， we are going to provide you with your first three months of high speed service for free charge. There fore, your account will not be billed until June of this year.
Ms. Winston, let me assure you that what happened in your case is not typical of CableNet’s level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
If you have any questions please don’t hesitate to call me at*******。
Yours in service
Tony
Dear customer friend:
I am the Erie company sales manager XX, below I will be for the melamine incident to you with my most sincere apology.
We are deeply sorry for the health problems caused by our company's product quality problems, and we will make corresponding compensation to you.
At the same time, we will be more rigorous grasp of the technology and products of our plant health, so that consumers regain the trust of our products under the name.
This event is not our company willing to consumer harm is sad, we will learn a lesson, strict quality control, the probability of such events, basically killed here, we made a solemn promise to you that such events will stop, please rest assured, again our deepest apologies.
XXXX
20xx.XX.XX
Dear,
I am writing this letter to apologize for forgetting to return the Beatles CD to you. When I left Canada, I was in a hurry and packed everything in my luggage without careful inspection. If I had paid more attention, I wouldn't have made such a stupid mistake.
Now we must take measures to solve this problem, because I know you cherish CDs very much. I can send it to you by express or compensate you at a reasonable price. If you don't mind, I can return it to you next time I go to Canada.
Please let me know which solution you like as soon as possible. I really hope you can accept my sincere apology.
Your faithful,
xxx